For over 10 years newsgroups (NNTP) have been Microsoft’s primary public support forums for its products and technologies.
Currently there are more than 2,000 public newsgroups and 2,200 private newsgroups devoted to its various products and services.
But from June 2010 these will be moved to revamped forums on Microsoft TechNet, MSDN and Microsoft Answers.
Here is a statement from a Microsoft spokesperson:
“On June 1, Microsoft will be progressively closing newsgroups and helping active newsgroups users migrate their discussions to the refreshed Microsoft forums that include Microsoft Answers, TechNet and MSDN. This decision was made in an effort to provide the best community and support resources and experience to our customers with social features and functionalities that address their feedback and needs.”
You can read more about this transition on the Microsoft Newsgroup page: Click Here.
I personally think this is a good move as it will allow less technical users to access these communities, rather than rely on newgroup readers. In 2010, a web based (and even social) approach to support is the way to go.
Marc Liron – Microsoft MVP